Online Banking and Mobile Banking are very secure ways to handle your banking transactions. Your web browser (such as Internet Explorer, Firefox, Safari) is required to have 128-bit encryption capability. There's also an invalid password lockout safety feature. If your password is entered incorrectly more than three times in a row, the system will prohibit access to your account. Online Banking has a "Forgot Password" reset option whereby you can have a Secure Access code sent to an email or telephone number you select to reset your own password, or you may contact your bank representative.
See below for frequently asked questions.
Q:How can I be sure that my financial information is secure?
A: Ledyard National Bank employs the latest in Internet Security and User Authentication to ensure that data being transmitted through the Internet Banking System is secure from unauthorized access. The methods are outlined below.
Secured Data Transmission
The Internet Banking System allows the server to implement Secure Sockets Layer (SSL) protocol, the standard technology for secure web-based communications. With SSL, data traveling between the bank and client is encrypted and can only be decrypted through the pairing of the public and private key pair. SSL capability is built into server hardware and browsers, but requires a digital ID to be functional.
Server access is protected using a firewall computer and industry-leading firewall software. Firewall computers provide secure access to the Web Server by only allowing authorized traffic to "hit" the Server.
By combining the latest technology with authenticated access to the web server, Ledyard National Bank makes your Internet Banking transactions secure.
Q:Will Ledyard ever send me an email or text message and ask for secure information?
A: No, Ledyard National Bank will never send an email or a text message to ask for secure information. You should never give out your account numbers, passwords or PINs via email or text message.